Privacy Policy

Last updated: October 2026

Ward Environmental Services Limited respects your privacy and is committed to protecting your personal information.

This policy explains what information we collect, how we use it and the rights you have in relation to your personal data.

Who we are

Ward Environmental Services Limited provides off-mains drainage surveys, consultancy, design and installation services.

Ward Environmental Services Limited

Company number: 10673309
40 Torton Hill Road
Arundel
West Sussex
BN18 9HL

Telephone: 01903 866333

Email: mark@wardenv.co.uk

Information we collect

We may collect personal information when you contact us, request a survey or quotation, use one of our website forms, or become a customer.

This may include:

• your name and contact details;

• your property or site address;

• information you provide about your property, drainage system or requirements;

• correspondence between you and WES; and

• limited technical and website usage information where you have consented to relevant cookies.

We may also receive information about you from a third party acting on your behalf, such as an estate agent, surveyor, conveyancer or other professional adviser.

How we use your information

We use personal information where necessary to:

• respond to enquiries and requests;

• arrange surveys, site visits and appointments;

• prepare quotations, reports and recommendations;

• provide and manage our services;

• communicate with customers and professional contacts;

• maintain appropriate business, accounting and project records;

• comply with legal or regulatory requirements; and

• operate, secure and improve our website.

Depending on the circumstances, we process personal information because it is necessary to take steps before entering into a contract, to perform a contract with you, to comply with a legal obligation, because we have a legitimate business interest in doing so, or because you have given your consent.

Sharing your information

We do not sell your personal information.

Where necessary, we may share information with trusted suppliers and service providers who help us operate our business, such as website hosting, IT and email providers, professional advisers, contractors or other parties involved in delivering the service you have requested.

We may also disclose information where required by law or by a regulatory or public authority.

Our website is hosted by Squarespace. Squarespace may process website and form data outside the UK, including in the United States. Squarespace states that it uses recognised safeguards for international data transfers.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period will depend on the nature of our relationship with you and any legal, accounting, contractual, warranty or regulatory requirements that apply.

When information is no longer required, we will delete it or dispose of it securely.

Cookies

Our website uses cookies and similar technologies. Some are necessary for the website to function, while others are used only with your consent.

You can manage your preferences at any time using the Cookie Preferences link on our website.

For more information, please see our Cookie Policy.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to request access to it, ask us to correct inaccurate information, request deletion or restriction in certain circumstances, object to certain uses of your information, and request transfer of your information where applicable.

Where we rely on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details above.

Complaints

If you have any concerns about how we use your personal information, please contact us first so that we can try to resolve them.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

You can find further information at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. The latest version will always be published on this page.